Shipping policy

Last updated: August 2026

At Estrela, we aim to make your shopping experience simple from the moment you place your order until it arrives at your door.

Free Shipping

We offer FREE SHIPPING on all orders to the destinations we currently serve.

There is no minimum purchase required to qualify for free standard shipping.

Delivery Time

Our estimated delivery time is:

5–10 business days

Delivery times are estimates and may vary slightly depending on your location, local carrier operations, customs procedures, public holidays, weather conditions, or other circumstances outside our reasonable control.

Order Processing

Once your order has been placed, our team will begin preparing it for shipment.

Please make sure your shipping address and contact information are correct before completing your purchase.

Once an order has been processed or shipped, we may not be able to modify the delivery information.

Order Tracking

Once tracking information becomes available, you will be able to follow the progress of your shipment.

Please note that tracking information may take some time to update after your order has been dispatched.

International Shipping

Estrela ships to multiple destinations worldwide.

International orders may be subject to customs procedures or import requirements depending on the destination country. These procedures may occasionally affect delivery times.

Delayed Orders

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If you still need assistance, contact our customer support team and provide your order number so we can help investigate your shipment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your address, please contact us as quickly as possible. We will do our best to update it before the order is processed, but changes cannot be guaranteed once the order has been shipped.

Damaged Packages

If your product arrives damaged or defective, please contact us within the timeframe specified in our Refund & Return Policy.

We may ask you to provide your order number along with photos or videos of the product and packaging so our team can review the issue.

Need Help?

For questions regarding shipping, tracking, or an existing order:

Customer Support: support@estrelastar.com
General Inquiries: hello@estrelastar.com