Refund policy

At Estrela, we want you to be completely satisfied with your purchase.

If your product arrives damaged, defective, or has a functional issue, you may contact us within 30 days of receiving your order.

To request a return or refund, please contact our customer support team at support@estrelastar.com and include your order number, a description of the issue, and photos or videos showing the problem when applicable.

Once your request has been reviewed and approved, our team will provide you with the appropriate next steps.

Damaged or defective products
Please inspect your order when you receive it. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible so we can review the issue and offer an appropriate solution.

Return conditions
Returned products must include all original components and accessories. We reserve the right to refuse a return if the product has been intentionally damaged, misused, or shows excessive wear unrelated to a manufacturing defect.

Refunds
Once an eligible refund has been approved, it will be issued to your original payment method. Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Order changes & cancellations
If you need to change or cancel your order, contact us as quickly as possible at support@estrelastar.com. Once an order has been processed or shipped, we may no longer be able to modify or cancel it.

Need help?
For questions about your order, returns, or our products, contact us:

Customer Support: support@estrelastar.com
General Inquiries: hello@estrelastar.com