We currently ship across the United States, Canada, and Europe. Once your order is shipped, you'll receive a tracking link by email so you can follow your delivery every step of the way.

Yes. As soon as your parcel leaves, you'll get an email with a tracking link. It can take up to 48 hours for the first scan to appear — that's normal and doesn't mean anything is wrong.

Parcels often sit still between two scans, especially during customs clearance or at a sorting hub. If nothing has moved for more than 7 days, email us with your order number and we'll chase the carrier.

Yes, as long as the order hasn't shipped. Email us as fast as you can with your order number and the correct address. Once the parcel is with the carrier we can no longer change it.

Free of charge as long as it hasn't shipped. Email support@estrelastar.com. After dispatch, the return process applies instead.

Check your spam and promotions folders first — it's where it usually is. If it's really missing, email us and we'll resend it. Note that a missing email doesn't mean a missing order.

Yes. Leave a note at checkout and we'll leave the price off the packing slip.

Shipping is free on every order. There is no minimum and no surprise at checkout.

Orders typically arrive within 5–10 business days. Once your order has been shipped, you'll receive a tracking link by email so you can follow your delivery.

No. All applicable taxes and import fees are already included in the price. You won't have any additional customs charges to pay upon delivery.

You have 30 days from the day your order is delivered to request a return. The item must come back unused or only lightly tested, with all heads and accessories, in its original packaging.

Email support@estrelastar.com with your order number and the reason. We reply within 1–2 business days with the return address and instructions. Please don't send anything back before contacting us — parcels returned without a return authorisation can't be processed.

If the item is faulty, damaged or not what you ordered, we cover it — or we send a replacement free of charge, whichever you prefer. If you simply changed your mind, return shipping is yours and the original shipping cost isn't refunded.

Once we receive and inspect your return, we email you to confirm. If approved, the refund goes back to your original payment method within 10 business days. Your bank may take a few more days to show it.

The fastest route is to return the item and place a new order separately. It avoids waiting twice.

Contact us within 48 hours of delivery with photos of the damage and of the packaging. We'll send a replacement or refund you in full, shipping included. Keep the box until it's resolved — carriers often ask for it.

Email us with your order number and a photo. We cover the return and send the right one at no cost.

[ À COMPLÉTER — demande à ton fournisseur la durée de garantie qu'il t'accorde, et n'annonce jamais plus que ce que tu peux couvrir toi-même. ]

Yes. If your order ships into the EU, you can cancel or return it within 30 days for any reason and without justification.

Plug the supplied cable into the charging port on the handle. A full charge takes about 3 hours. The charger accepts 100–240 V, so it works anywhere in the world with the right plug adapter.

Up to 90 minutes of continuous use on a full charge — enough for a whole bathroom plus the kitchen for most people.

Pull the old head straight off and push the new one on. No tools, no screwing, a couple of seconds.

Soft pads (wool, sponge, microfibre) — glass, mirrors, acrylic, chrome, car paintwork.
Nylon brushes — tiles, grout, silicone joints, enamel, bathtubs, wheels.
Scouring pad — stovetops, pots, pans, baked-on grease.
When in doubt, start with the softest head and test on a small hidden area.

[ À COMPLÉTER — demande à ton fournisseur l'indice de protection exact (IPX4, IPX7…) et écris-le ici mot pour mot. N'écris rien tant que tu ne l'as pas : c'est une question de sécurité électrique, pas de marketing. ]

Yes. The scrubber replaces the scrubbing, not the detergent. Use whatever you already use — it just does the hard part for you.

Line up the pole with the base of the handle and twist until it locks. Use one pole for mid-height work, two to reach the ceiling or the shower floor without bending.

Rinse them under the tap and let them dry fully before storing. Use the hook on the handle to hang the whole thing on a rail — heads left damp in a closed cupboard start to smell.

Not if you match the head to the surface. Never use the scouring pad on glass, acrylic or paintwork. Test on a small hidden area first if you're unsure.

Three things to check, in order. Is it charged? Is the head pushed all the way on? Is anything jammed in the bristles? Most stoppages are a head that isn't fully clicked in. If none of that fixes it, email us with a short video and we'll sort it out.

Yes, that's what the poles are for. Work in sections and let the rotation do the work — pressing harder doesn't clean faster, it just drains the battery.

Estrela comes with 9 interchangeable cleaning heads, each designed for different surfaces and cleaning tasks.

[ À COMPLÉTER — écris le chiffre exact, celui que tu as compté dans le carton, et utilise le même partout sur le site. ]

18.5 cm as a handheld unit. Up to 80 cm with both extension poles fitted. The head also angles up to 180° to reach behind and under fixtures.

300 rotations per minute — fast enough to lift grease and limescale, slow enough to stay controllable on delicate surfaces.

Replacement heads are not currently sold separately. We're working on making them available soon.

Yes. The charger accepts 100–240 V, so it works on any mains supply with a suitable plug adapter.

No. Estrela is designed to be comfortable and easy to handle. The extended handle lets you clean without applying heavy pressure, even during longer cleaning sessions.

Estrela produces a light operating sound while the brush is spinning, but it's designed to remain comfortable for everyday use.

We accept Visa, Mastercard, American Express, Cartes Bancaires, Apple Pay, PayPal and Shop Pay. Additional local payment methods may also be available depending on your country. All payments are processed securely.

Yes. All payments are securely processed through Shopify’s encrypted checkout.

No. Estrela never sees or stores your full card details. Payments are securely processed by our payment providers.

Yes. Enter your discount code at checkout before completing your payment. Only one discount code can be used per order.

Yes. You’ll receive an order confirmation by email after your purchase. If you need an invoice, simply contact us and we’ll be happy to provide one.